MANAGED REVIEW
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THE BASICS

Workday How Tos

Remote Work Requirements

MOST IMPORTANTLY

HOURS

Most projects have a 40 hour cap per week, your PM will let you know if/when overtime is approved

ATTENDANCE

If you are going to be absent or late (i.e. not logged in by 10:00 AM ET) on a given day, you must email attendance@transperfect.com

TIMECARDS

Please ensure you are entering your time daily directly in WorkDay. If you are unable to access WorkDay after the start of your project please reach out to

TSS-HR@transperfect.com

THE REST, UNLESS OTHERWISE SPECIFIED

WORK HOURS:

  • Work Window: The standard work window is 8-9 AM to 6-7 PM EST, Monday–Friday. PMs will communicate the applicable 10-hour period per project, and will advise if this schedule changes.

  •  Frontloading: Frontloading is permitted in most but not all cases—please check with the PMs per project. The maximum daily billing is 10 hours (without breaks).

  • California Reviewers: If you reside in or are working from California, you are limited to 8 hours/day unless otherwise instructed.

  • Availability: You are expected to be available for 40 hours/week. Advise the PMs if your schedule does not permit this commitment during any particular week..

  • Overtime: Most projects have a 40 hour/per week cap. PMs will advise you if/when overtime is approved, the amount, and the permitted work window.

  • Work Week: The TransPerfect work week commences on Saturday and ends on Friday.

  • Unless otherwise instructed, working beyond 40 hours or outside of the Monday – Friday work window is strictly prohibited and may result in dismissal.

 

TIMEKEEPING:

• Enter your time daily directly in WorkDay—all timekeeping and payslip information is handled on this platform.
• WorkDay login information may not be immediately available upon start of the review while the onboarding process is completed. In the interim, keep track of time in the attached spreadsheet.
• If you are unable to access WorkDay after a reasonable time:

• You should be logged into your TransPerfect email at all times while working, and responses are expected within 30 minutes (unless you have notified us of a break). Consistent inattention to emails may be cause for dismissal.
• You are required to clock out and may not bill for lunch breaks or other breaks.
• Relativity only counts the time you are actively working in the system. For example, if you are logged in but not coding documents, Relativity logs will not calculate this as time spent working
• Relativity usage time and Workday time entry must closely match. You will be contacted with regard to any material discrepancy, and consistent or uncorrected billing errors may be cause for dismissal

FOR ASSISTANCE LOGGING INTO WORKDAY CLICK HERE

Do not enter time for excused absences into WorkDay, any Paid Sick Leave should not be entered in your timecard directly. Please e-mail TSS-Leave@transperfect.com if you need to take a sick day or time for an appointment during work hours.

 

DOWNTIME BILLING:
You have access to a downtime code for your project in WorkDay that ends in DT, intended only for time not billable to the client. Do not use the DT code unless the Project Managers give you express permission to do so, and avoid selecting it accidentally within the WorkDay menu. When your use is authorized, you will be paid for time entered with the DT code.

 

TROUBLESHOOTING OWA/RELATIVITY: 

Common Issues:

• Your Relativity account is tied to your IP address. If you change locations or connect to a different WiFi network, your IP address may change as well. Please check your IP address at www.whatsmyip.com and email us the new address.
• Attempting to access Relativity or Outlook with an incorrect or expired password—reset link required

Initial Troubleshooting:

• Clear browser history for all time.
• Restart your computer.
• Switch browsers (Google Chrome & Firefox work best with Relativity).

Escalate:

• Email TLSReviewerSupport@transperfect.com and copy Project Managers.
• Specify which issue you are experiencing.

 

SICK DAYS:

Email TSS-Leave@transperfect.com if you need to take a sick day or time for an appointment during work hours.

• Do not enter time for excused absences into WorkDay.
• Paid Sick Leave should not be entered in your timecard directly.

 

REMOTE WORK:

  • Work should never be performed in a public or shared setting.

  • Substantive case-related information should never be communicated via personal email. 

  • You should be logged into your TransPerfect email at all times while working. 

  • You are required to clock out and may not bill for lunch breaks or other breaks.

  • Relativity only counts the time you are actively working in the system. For example, if you are logged in but not coding documents, Relativity logs will not calculate this as time spent working

  • Relativity usage time and Workday time entry should closely match. Large discrepancies will be followed up on.

 

EMAIL ETIQUETTE:
Please always copy both of your Project Managers to keep everyone up to date on correspondence; this helps if one is absent or otherwise unavailable to immediately assist you. Please include your project name in email subject lines. 

 

CORRESPONDING WITH CLIENTS:

Your communications with the client are to be limited to substantive issues only and only pertaining to this project. 

Do not discuss admin issues with any clients, instead direct your questions to your PM or AdminStaffing@transperfect.com​