LEP Market Resources

The LEP (Limited English Participant) market in the United States is a priority for most banking entities, whether full service consumer banks, specialty originators or servicers, sub-servicers, payments or software platforms, credit unions or other. While the advance of digital banking has brought opportunity for service providers to enhance a customer experience, it has been met with regulatory and opportunity changes that condition action. Today, more than 50 consumer banking/lending enterprises have LEP programs, and tens, if not hundreds, more have infrastructure setup to allow for some type of multilingual communication. In the tiles below, you will find resources designed to assist your fact-finding and educational goals. For additional questions, to setup a discovery call, or share feedback, please click on the link here.